Many employees aren't equipped to evaluate or question the outputs they receive from AI. This article from MIT Sloan explains the risk of "rubber-stamping" AI outputs without understanding the rationale behind them, and outlines strategies for building explainability into workplace systems. Read the article to learn how your organization can build a culture that embraces AI without surrendering critical thinking. For guidance on making AI a trusted tool, contact Metisc.
What is AI explainability?
AI explainability refers to the ability to provide clear and understandable explanations for why an AI system made a certain decision. It is crucial for improving transparency in AI systems, ensuring accountability, and fostering trust among users. The European Union's AI Act, for instance, mandates that high-risk AI systems must be designed to allow effective human oversight and provide clear explanations to individuals affected by AI decisions.
How do explainability and human oversight relate?
Explainability and human oversight are complementary aspects of AI accountability. A significant majority of experts (77%) believe that effective human oversight does not reduce the need for explainability. Instead, both are necessary to ensure that AI systems operate safely and responsibly, as explainability helps human overseers understand AI decisions, thereby enhancing trust and accountability.
What steps can organizations take for effective human oversight?
Organizations can take several steps to enable effective human oversight, including implementing mechanisms for employees to report concerns about AI systems, defining clear criteria for when human oversight is necessary, and educating users about the strengths and limitations of AI. A global survey indicated that end-user education is a key enabler of effective oversight, highlighting the importance of training users to understand AI limitations and biases.
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