The UNICEF Netherlands story illustrates how Dynamics 365 Customer Insights helps the nonprofit create deeper connections with its supporters. By using data-driven insights, the organization transformed its approach to donor engagement, boosting retention and long-term impact. Read its success story for ideas on how Dynamics 365 can work for your nonprofit. Contact Metisc to discuss tailored solutions for your needs.
How does UNICEF Netherlands engage donors?
UNICEF Netherlands utilizes Microsoft Dynamics 365 Customer Insights and customer-led journey orchestration in Dynamics 365 Marketing to engage donors effectively. This approach allows them to deliver personalized messages in real-time across various touchpoints, helping to foster lifetime loyalty among supporters.
What challenges does UNICEF face in donor retention?
UNICEF Netherlands faces challenges in retaining donors due to increased competition for their time and resources. Many donors are inclined to support multiple organizations, making it essential for UNICEF to build strong, personal relationships and communicate effectively about how donations are utilized.
How does Dynamics 365 improve donor insights?
Microsoft Dynamics 365 Customer Insights enables UNICEF Netherlands to consolidate data from various sources, providing a unified view of donor information. This allows the organization to analyze donor behavior quickly and implement targeted marketing strategies, enhancing engagement and retention efforts.
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